Shipping policy

Thank you for shopping with Gentle Patches!
We aim to deliver your wellness products as quickly and smoothly as possible. Here’s everything you need to know about how and when your order will be shipped.

 

Processing & Fulfillment Times

  • All orders are processed within 1–2 business days.

  • Orders are not shipped or delivered on weekends or holidays.

  • You’ll receive a confirmation email with tracking details as soon as your order ships.

Shipping Times

We ship from fulfillment centers in the USA and EU, depending on your location and product availability.

Estimated Delivery Times:

  • USA: 5–7 business days

  • EU & The UK: 5–7 business days

  • International: 7–14 business days

⚠️ Please note: Shipping times are estimated and may vary due to customs clearance or delays in local delivery services.

Deliveries to the UK are made from our fulfilment centres in Germany. Please be advised that due to the shipment entering the UK from the EU, you may be subject to a customs fee for orders above £130 in total value. 

Shipping Rates

Shipping is always free worldwide — no hidden fees at checkout.

Please note: Some countries may apply local VAT or customs duties upon delivery (see below).


Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number. You can track your shipment via the link provided.

If the link doesn’t work or you didn’t receive one, please email us at support@gentlepatches.com with your order number — we’ll resend your tracking info manually.


Split Shipments

If your order contains multiple items, they may be shipped separately depending on availability. You’ll receive a separate tracking number for each shipment if applicable.


Order Modification Disclaimer

Once your order has been placed, you have exactly 20 minutes to contact us regarding any order or product changes. During this time, we’ll do our best to make changes to your order. However, please note that changes may not be possible if your order is already being processed or has been forwarded to our warehouse for dispatch.

To modify your order, please email us immediately at support@gentlepatches.com, with your order number.

Please note that we're unable to make changes to the delivery address once the order has been placed.

 

Cancelling an Order

If you wish to cancel your order after it’s been placed, please contact us within 20 minutes. We’ll do our best to process your cancellation request before the order is sent to fulfillment.

However, once the order enters processing or shipping, we may no longer be able to cancel it. If that happens, you can still initiate a return once the product is delivered.

 

Lost or Delayed Packages

If your order hasn’t arrived within the estimated timeframe:

  1. Check your tracking link for the latest updates.

  2. If it’s been more than 14 business days, contact us at support@gentlepatches.com — we’ll investigate and assist right away.


Customs, Duties & Taxes

For international orders, Gentle Patches is not responsible for any customs duties, import taxes, or additional charges incurred during or after shipping. These fees are the responsibility of the customer and vary by country.


Need Help?

If you have any questions about shipping or delivery, we’re happy to help:
📧 support@gentlepatches.com


Policy Updates

We reserve the right to update this shipping policy at any time. Any changes will be reflected on this page.

Additional Shipping Terms

This Shipping Policy was last updated on September 6, 2026, when these terms were added. They supplement the Shipping Policy above.

Where We Ship

We ship to the destinations listed at checkout. We do not ship to countries or regions subject to comprehensive sanctions, to freight forwarders acting for such destinations, or to addresses we cannot lawfully or practically deliver to. We may cancel and refund any order we cannot ship. By placing an order you confirm that you are not located in, and will not forward the products to, a sanctioned country or region.

Delivery Address

Please check your delivery address before you place your order; as explained above, we cannot change it afterward. If a package is returned to us because the address was incomplete or incorrect, or was not collected from the carrier, we will contact you to arrange reshipment for a further shipping charge or a refund of the product price less the original shipping cost and any return costs the carrier charges us, as described in Section 10 of the Refund Policy.

Delivery Confirmation

The carrier's delivery confirmation is proof of delivery, even without a signature. Carriers may leave a package at your door, with a neighbor or at a parcel locker. If tracking shows delivery but you cannot find the package, follow the steps in Section 11 of the Refund Policy within 7 calendar days of the delivery date. If you are a consumer in the EU, EEA or UK, the risk of loss passes to you only when you take physical possession of the products, as Section 11.4 of the Refund Policy explains.

Delays Beyond Our Control

Delivery times are estimates, not guarantees. Customs inspection, weather, carrier disruption, strikes, public holidays and other events beyond our reasonable control can delay delivery, and estimated times are extended for the duration of such events. If your package has not moved in tracking for 14 business days, contact us; in addition to the steps under "Lost or Delayed Packages" above, we will treat it as lost and send a replacement or refund your order.

Customs Refusal

If you refuse a package at customs because of duties or taxes, it may be abandoned or destroyed by the carrier and no refund is due; see Section 10 of the Refund Policy for the alternatives and for the position of EU, EEA and UK consumers.

Product Safety in Transit

Our patches are sealed to protect them from moisture. On arrival, store them as directed on the packaging, away from direct sunlight and heat. Do not use a product if its seal or packaging was damaged when delivered; report it within the time stated in the Refund Policy and we will replace it.